Pathetic service with dishonest consultants

Pathetic service with dishonest consultants. On the 26th of June I took out a funeral policy and was assisted by Siyabulela Mpondo. The consultant was very friendly on the call I mean who wouldn't be friendly if they wanna close a sale? After receiving my documents that he had sent me via whatsap I then noticed that my 3month old babies name wasn't added I then alerted him of this and he told me that it wouldn't be an issue if I had to claim should anything happen to her ok no worries. I then noticed that my beneficiary contact details were incorrect firstly he did not ask for them during the call so when he realised that he didn't he then decided to take the easy way out and add my contact details instead. I brought this to his attention again he then told me he would get this rectified and send me the contract that has been rectified. I have been waiting and doing follow ups with him only for him to get ****y by telling me that there is nothing thAt he can do as his in a sales department and not customer service therefore his also trying his best. What bull is that firstly he failed to do his job properly and I've been soo patient and understanding. He also had the nerve to tell his supervisor Zintle Ntlebi that I wanted to make amendments on the contact details. I mean are your consultants trained to lie and not take ownership? I also noticed that my beneficiary's birth month is incorrect I said December and he went and put in November. I've been sending emails no one's seems to be able to assist. I also sent Zintle Ntlebi my complaint on the 5th I have still not gotten feedback. I've sent it to your Facebook team still no one has. Contacted me instead I keep getting different reference numbers: OLCMAN***0 and I got another one when I did a follow up today OLCMAN ***2. Now this raises serious concerns if old mutual can't solve a simple query then what's going to happen when one has to claim? Now is this the company I really want to trust and continue working with? I want the recording of that call I had with Siyabulela he called me using this number *** furthermore should I not receive the updated contract with the correct information as requested I am canceling this policy before my cooling period ends. Will take my business elsewhere.