Pathetic Service when submitting claim

Sent information (your claims forms)to claims department 11 December 2015 for A Heart Attack.<br> Doctors reports claim form was sent 30 December and 18 December to claims department.<br> I am register with Old Mutual online service and sent all my information, claims forms online/email but your claims department does not email/phone me for outstanding information but instead sends a letter via Post Office on 21 January 2016.<br> Now they want millions of more information/reports they did not ask me at the start.<br> Don't want my current GP`S report but GP prior to him, Hello he is my first and only GP ever!!!!!<br> Want medical Aid History back to 2004 Hello again this is the first time I had Heart attack and was treated for it, we are now in 2016???<br> Pathetic service.<br> The first respons I received from Old Mutual was sms stating my claim has been registered, BUT I MUST NOT FORGET TO PAY MY PREMUIM AS THEN CLAIM WILL NOT BE SETTLED.<br> Now 5 February 2016 and claim still not settled nor has old Mutual contacted me.<br>