MP
Meshay P
1 reviews | Active since Feb 2025
19 Mar 2025, 17:16
Pathetic service stay away
Life insurance claim old mutual. On the 30.01.2025 my husband passed away. My husband and I had started to have a old mutual life cover policy from 2021 I submitted my claim 4th February. Up until today they not giving me feedback. Since 20 February I've heard nothing from them. But every month we paid our policy.
Helpful (0)
Replies (7)0
Replies (7)
Old Mutual's replyOfficial
19 Mar 2025, 17:20Good day Meshay P,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply19 Mar 2025, 17:20
Official
Good day Meshay P,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
MP
Meshay P's updateReviewer Update
19 Mar 2025, 17:24We will see if I get help by tomorrow
MP
Meshay P's update19 Mar 2025, 17:24
Reviewer Update
We will see if I get help by tomorrow
Old Mutual's replyOfficial
19 Mar 2025, 17:29Good day Meshay,
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
Old Mutual's reply19 Mar 2025, 17:29
Official
Good day Meshay,
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
MP
Meshay P's updateReviewer Update
20 Mar 2025, 17:06It's one whole day later and public holiday tomorrow nobody called or got back to me via email nothing
MP
Meshay P's update20 Mar 2025, 17:06
Reviewer Update
It's one whole day later and public holiday tomorrow nobody called or got back to me via email nothing
Old Mutual's replyOfficial
20 Mar 2025, 17:14Good day Meshay,
We note that our team is currently investigating the matter and will reach out to you with feedback as soon as possible. You may also liaise with them via the email sent to you.
Regards,
Old Mutual Complaints Management
We note that our team is currently investigating the matter and will reach out to you with feedback as soon as possible. You may also liaise with them via the email sent to you.
Regards,
Old Mutual Complaints Management
Old Mutual's reply20 Mar 2025, 17:14
Official
Good day Meshay,
We note that our team is currently investigating the matter and will reach out to you with feedback as soon as possible. You may also liaise with them via the email sent to you.
Regards,
Old Mutual Complaints Management
We note that our team is currently investigating the matter and will reach out to you with feedback as soon as possible. You may also liaise with them via the email sent to you.
Regards,
Old Mutual Complaints Management
MP
Meshay P's updateReviewer Update
24 Mar 2025, 14:5224 March today not one call from.old mutual. Pathetic service
MP
Meshay P's update24 Mar 2025, 14:52
Reviewer Update
24 March today not one call from.old mutual. Pathetic service
Old Mutual's replyOfficial
24 Mar 2025, 15:40Good day Meshay,
We are sorry to hear that you haven't been contacted yet. That's definitely not the experience we want our customers to have. We have followed up with our team and contact will be made with you.
Regards,
Old Mutual Complaints Management
We are sorry to hear that you haven't been contacted yet. That's definitely not the experience we want our customers to have. We have followed up with our team and contact will be made with you.
Regards,
Old Mutual Complaints Management
Old Mutual's reply24 Mar 2025, 15:40
Official
Good day Meshay,
We are sorry to hear that you haven't been contacted yet. That's definitely not the experience we want our customers to have. We have followed up with our team and contact will be made with you.
Regards,
Old Mutual Complaints Management
We are sorry to hear that you haven't been contacted yet. That's definitely not the experience we want our customers to have. We have followed up with our team and contact will be made with you.
Regards,
Old Mutual Complaints Management