Pathetic service service received from Old Mutual with regards to my Superfund retirement.

Pathetic service service received from Old Mutual with regards to my Superfund retirement. I'm wrote an e-mail to Old mutual on the 18 of September 2025, requesting assistance with an issue that I'm experiencing in their Superfund when I'm trying to transfer retirement funds from my previous employer to the current one. Till to date no efforts has been made to solve my query , I've been only receiving back and forth useless emails, all of their agents that I've been communicating with are singing the same song "I will escalate the issue to IT and get back to you". Worst case 5 days would pass without receiving any form of response to them until I make the means to call them.. Till to date my query has not yet been resolved.