Pathetic service regarding disinvestment

<p>I contacted old mutual and they advised me what documents were required to do a cancellation and full disinvestment. I submitted all the documents on Wednesday 10/08/2016. I have still not had any response from old mutual. I have had previous bad experience with my wifes investment cancellation as well. I would never reccommend Old Mutual to anyone purely because firstly their service is extremely poor, there is no communication with the client and secondly they are extremely slow to assist with client requests and queries. It's the 13th, and I have no response from the company.</p> <p> </p>