Pathetic service recieved from OLD MUTUAL

My dad passed away in June, and we have done everything that they said should be done and till this day, we're still waiting for my dad's funds to be paid out. My mom & him lived on that income he received. But all that financial advisor Bongi Siyoko and her assistant/daughter Mbali Siyoko keep saying is that the matter is still with the trustees, the assistant is also very smug in telling me that it can take up to a year, who the hell those trustees, we have no idea. And what's worse is that we have to dig information out of them instead of them keeping us in the loop. Winding up an estate can't honestly take that long. Honestlyl, Old mutual and it's employees are not customer orientated, as long as they're making money out of them, it's all fine. The nonsense and trauma they put us through is beyond imagination, now we have to deal with the grief of losing a parent, having one that's sick and can't get proper medical attention because old mutual won't pay out her husband's money. Old mutual needs to do better,