PATHETIC SERVICE RECIEVED

Call the centre to find out who's my broker. They advised me that I don't have a broker. I asked for assistance on my policies and it was a struggle. They don't have the skills nor the expertise to address clients queries. I have been with them for over 25 years . I'm seriously concerned with my policies I have with this company and if this is the level of service recieved then one can imagine the level of service your beneficiaries will have when one passes on. They don't have records readily available and cannot provide timeous support. Whilst asking the call center agents for assistance, on 2instances I was rudely cut off. They never had the decency to call back. I am seriously reconsidering taking my business elsewhere to a company that will value their clients and take their business seriously. This is a risk especially on life covers and other.