Pathetic Service, Money **** policy

I TOOK A POLICY WITH OLD MUTUAL IN 2013, SINCE FROM THAT TIME NO ONE HAS EVER CALL MEMBER OR RECIEVE A LETTER ABOUT MY CONSISTENCY OF MY POLICY, ON THE 22 MAY 2015 THEY RAN A DEBIT ORDER IN MY ACCOUNT AND I REVESED IT BECAUSE WHEN I KNEW THE DEBIT WAS SUPPOSED TO RUN ON THE 01 June 2015, THEY DIDNT DEDUCT AS EXEPECTED AND WHEN TRYING TO CONTACT THEM, I WAS BEEN PUT FROM PILLAR TO POST BY THEIR UNCOMPETENT AGENTS, WHILE THE OTHER TOLD ME HE IS DEALING WITH SERIOUSE MATTERS AS MINE WAS A TIME WASTING. I ONLY RECIEVED AN SMS 3MONTHS LATER TELLING ME THAT MY POLICY IS GOING TO RELAPSE I HAD TO PAY R503.92 AND DID AS WAS TOLD, AFTER SENDING THE PROOF OF PURCHASE NOW I HAD TO PAY AGAIN R1007.84.<br> <br> I ASKED CHARMAINE TO CANCEL MY POLICY AND REFUND ME MY MONTHLY FEES, HER RESPONSE: I cannot refund any premiums as cover was enjoyed and if a Claim arised Old Mutual would have been liable to pay out the Claim.<br> <br> WHILE I NEVER MADE ANY CLAIM WITH THEM.