PATHETIC SERVICE . HEAD OFFICE STAFF RUDE AND NOT KNOWING WHAT THEY ARE DOING

I was ****** and ****med by old mutual.

I have a retirement annuity with Old mutual dating from 1999. M contribution is R924 and I was debited R1821 on the 27th of April. I phoned to enquire about this . Spent more than an hour on the phone and I could not get help. I visited the branch and the staff at the tried to assist but they do not have acess to the system. They are also frustrated with head office, We phoned for more than an hour . The consultant from head office said maybe I missed a premium which she failed to identify. Later she changed that they have billed in advance, when we asked how is that possible the phone hanged and still is a mystery. They are hiding behind Covid claiming that some of the staff are working from home. I am still frustrated my hard earned money meant for my kids is gone/missing. PATHETIC SERVICE FROM OLD MUTUAL. I URGE THE CLIENTS AND PUBLIC TO BE EXTRA CAREFUL . APPARENTLY I AM NOT THE ONLY ONE.