1 reviews | Active since Jun 2019
Pathetic Service from OMGS
I went to the Old Mutual branch in Jabulani Mall on the 22nd May 2019 to surrender my policy. All the documents were submitted. A few minutes later I received an email confirming that the claim has been submitted. On the 23rd I then received an sms confirming that the money has been processed and should reflect in my account within 2 working days. On monday the 3rd of June I then called the OMGS on the number ***to query why the money was not in my account yet an agent informed me that they incorrectly captured the banking details. She then promised to escalate the matter and said it would take up to 4 hours for it to be resolved and I will receive an sms from Old Mutual. On Tuesday morning I still haven't received any communication and I called the call centre again and an agent by the name of Firdous also promised to escalate the matter and she provided me with reference number CET ********** . Today is Wednesday the 5th June and I still haven't any payout or communication from Old Mutual.
Thank you for the review. We apologise for the inconvenience. We will investigate and resolve with you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Thank you for the review. We apologise for the inconvenience. We will investigate and resolve with you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
The sad part is that had I not called Old Mutual on Monday I wouldn't have known than they messed up and no one at OM seems to accept or take responsibility of the this.
I called the call center again today at 12h20 and spoke to Taryn who told me that an escalation takes up to 72hrs and I told him I am not accepting it, I expect my funds in my bank account by close of business today.
The sad part is that had I not called Old Mutual on Monday I wouldn't have known than they messed up and no one at OM seems to accept or take responsibility of the this.
I called the call center again today at 12h20 and spoke to Taryn who told me that an escalation takes up to 72hrs and I told him I am not accepting it, I expect my funds in my bank account by close of business today.