Pathetic service FROM OLD MUTUAL GERMISTON BRANCH

Good day

How i received Pathetic Customer Service.

On Monday I went to Old Mutual in Germiston I arrived at 10:15 to do some withdrawals on my investment policy and I have mentioned to the lady that this is very urgent and she said to me normally it takes about 5 working days to clear ,so maybe by next week Monday I will received the money . Firstly I was very angry with their system its very pathetic it keeps on going on and off ,I left their offices at 13H15 since I arrived in the morning.

So when I called the lady who was assisting me just to check if everything is going well on their side,she just told me that the system was jammed in fact there is nothing that is going on .What makes me very angry is that she never mentioned that to me in the first place.I am the one who called her at least she was supposed to contact and informed me about the status of my application. I have never received any confirmation sms from THE BRANCH .

Old mutual is just hiring unprofessional candidates to ruin your year.