Pathetic service from old mutual for the second time.

Hi hello peter i visited old mutual office in pta cbd, the consultant asked on behalf for the debit order to be reinstated only because of 1 dispute and Nov the 20th i waited for the debit instead on the 22 i received a letter saying my policy lapsed.I battled with old mutual in the beginning of the year because of my cession release letter, The date i visited was last week of October to the branch asking to pay and debit order reinstated. Even big companies bigger than old mutual don't behave like this..I WANT MY DEBIT ORDER TO BE RE-INSTATED AND I WILL PAY THE MONEY THEY DECIDED NOT TO DEBIT