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aRTHUR X
1 reviews | Active since Aug 2009
20 Dec 2020, 22:46
Pathetic Service from Old Mutual
On the 30 November 2020 , I submitted my application for a disinvestment on my policy at the Vanderbijlpark branch and was assured that after 10 days the money will be transferred into my account however to date I am still waiting for my money and what annoys me is that their call centre consultants were so impatient, rude and not prepared to assist me with my query .
Surely Old mutual can do better than this Frustrated customer
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Replies (2)
Old Mutual's replyOfficial
21 Dec 2020, 08:36Good day
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Old Mutual's reply21 Dec 2020, 08:36
Official
Good day
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
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aRTHUR X's updateReviewer Update
24 Dec 2020, 10:43Just to let you know that Old mutual has just acknowledged my query however they are yet to resolve my query to my satisfaction.
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aRTHUR X's update24 Dec 2020, 10:43
Reviewer Update
Just to let you know that Old mutual has just acknowledged my query however they are yet to resolve my query to my satisfaction.