Pathetic service from Old Mutual

I have policy with Old mutual with an inflation rate of 5% yearly on the first of June, normally they send a letter showing how much my policy will increase about for that year but this year i did not receive anything. So i decided to go to go to Dundee branch to request for the same letter so that i can take it to my employer, the consultant who assisted me promised to request the letter from head office, i went back to the branch since there was no call from saying that i come collect, when i get to the branch only to find out that there was no letter received or follow-up done about my request. I also spoke to Mr Madondo to assist with my request who sent an email to head office while i am in the branch but he also did not give me any feedback until i went back to the branch again. Only then he printed an email stating that there was no information found regarding the increase on my policy. Being concern that my policy will lapse if they do not get required premium from my employer as it has happened twice, i then decided to call Head Office myself and request for premium increase letter, pathetic service i got form the branch was even worse when i phoned Old Mutual Head Office, firstly, i was put on hold for more that 30 min three times then was transferred from pillar post then at the end still did not get any help, until the call was disconnected. Until today i have not get any respond from Old Mutual about request and i am so disappointed about the level of service i have received.