Pathetic service from Old Mutual

Please can someone knowledgeable contact me, as I cannot afford to waste any more of my time trying to speak to someone at Old Mutual.

All I want to do is convert my husband's Group Life Spouses Cover to Life Policy as it has ceased with my employer due to him turning 65. I have been trying to speak to someone for the past week and each time I am sent for pillar to post. This after waiting for very long on the line to speak to someone, each time I call. Last week - i was promised a return call that never happened. Today I called ***, the number I was last given last week, only to be transferred again to ***. Both sounded disinterested, in fact Andrea (last person I spoke to) cut the call on me. Please let me know if Old Mutual does not need this business from me. The only reason I pursued Old Mutual (instead of other life insures that my employer recommended) is because I have other accounts with you.

I will be expecting a call from a financial advisor /someone, who will NOT transfer me again!