Pathetic Service from Old Mutual Bank

I am a client of Old Mutual Bank (MoneyAccount ) South Africa and my id # is ********** 109084. On 28 September 2018 my pension was deposited into my money account and I paid my rent online. The next morning (29 September 2018) I received a message from Old Mutual Bank that my payment for the rent was reversed WITHOUT ANY EXPLANATION!!! At 07:00 on 29 September 2018 I send an email to @ ********** to find out what is the problem. (Reference MMAS ********** ) It was only after about 3 hours that I received a message from @ ********** that they experienced "a technical problem" without any further explanation. At 11:00 I asked them whether the matter has been resolved and by 13:45 while writing this I have not yet received any response. This pathetic is ****** service from Old Mutual. My pension is invested with Old Mutual and now I am forced to withdraw it and go to Sanlam. Please beware of the pathetic service of Old Mutual. Do not go to Old Mutual. Go to Sanlam and if you have any investments, go to Sanlam. OLD MUTUAL DOES NOT GIVE A F*CK FOR PENSIONERS!!!!!!

Hendrik de Villiers ********** 109084