Pathetic service from OLD MUTUAL

Old Mutual is absolutely an horrific Insurance Company. As per some of the negative comments below, this organisation doesn't care about their clients or communicating to their family. Calls aren't returned, and the call centre sounds like a broken record repeating "we will get back to you and please call back later", which obviously never happens.

In the past it was one of the best insurance companies. Having an Old Insurance in the life insurance industry made you feel above everyone else. No more can it claim that. Clients go through enough as it is with all the stresses of illness, now we must deal with an organisation who didn't fulfill its obligations. I recently had a stroke but instead of paying me pay from my disability claim it paid me less from the illness benefit. Since when did a stroke become an illness but not a physical impairment and I must go on like this for an additional four months before they decide if I'm justified in getting the rest of my funds. Your subscription was taken now comes the T&S the small writing to tell you cannot claim. They have no empathy for their clients, and we're exactly that, clients, as insurance policies we took out pays you for your services. So provide the service you are paid for! Why must I go through hoops and jumps for what is rightfully mine as I have paid my premiums diligently and for me to receive this disability gratitude/payment. OLD MUTUAL HAS LOST THE PLOT WITH ALL THE SHENIGANS GOING ON WITH PETER MOYO AND ITS BOARD. Hoe ugly to have seen on TV that the dead body had to be brought into Old Mutual to prove the client is dead. My medical aid is not willing to pay for consultations to specialist but I must submit further reports. I have had a stroke and still not improve from that and suffer with fibromyalgia and diabetes. Old mutual when can I get the rest of my money. Must I be wheeled in and call the press. No they just dont care that we bank on that to pay for consultations and medications.