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Patricia M
1 reviews | Active since Nov 2019
19 Mar 2026, 16:22
Pathetic service from OLD MUTUAL
I have 2 policies with Old Mutual for the last 5 years. Following numerous requests, the original advisor either resigned/died or retired, to date I still have no policy documents!! However today, old mutual wants me to see yet another advisor (who is working on commission). Stay away!! Old mutual's service is beyond dismal! They can expect a personal visit from me at their Springs Mall Branch. They remind me of a pathetic, useless government department
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Old Mutual's replyOfficial
19 Mar 2026, 16:29Good day Patricia,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply19 Mar 2026, 16:29
Official
Good day Patricia,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management