Pathetic service from Old Mutual

We have had severe illness cover for my wife with old mutual since August 2022. We moved from a previous service provider due to better rates and cover. My wife was diagnosed with stage 4 cancer in May 2024. All documents were submitted in June, including clinical proof of Diagnosis. It is now 4 months later and still we await our payout. I have called several times only to be told that it is withnthe assessor. We were asked for health records from 2017 onwards, medical aid claim statements and sick leave records from her employer (dept of health). I have called 3 times In the last 3 weeks only to be told it has been escalated and we will receive a call by COB that day, but we still wait for that call. Are they trying to find a way not to settle our claim. How much more of a legitimate claim do you want? The histology dated May 2024, Pet CT scan and MRI scan all confirm the diagnosis including the Drs report. The medical aid does not cover a R200,000 chemo drug which these funds would have paid for. Now the treatment has been delayed as we do not have that kid of funds available. This now putting my wife at risk.of disease progression. I know what I'm talking about as I work in the industry and specifically with Cancer patients. They don't care about their clients well being as long as the premiums are paid. Now we have added financial burdens which has caused my wife unwanted stress. Everytime they have given us a new form to be completed by the Dr we have to pay the Dr R1500 cash.