Pathetic Service from Old Mutual

Old mutual service is pathetic. They do not take ownership for their system errors. Two of my premiums bounced back due to their error and now they have canceled my policies. They want me to fill a form to reinstate it which is unfair because they took the the premiums and then returned it. They are committing ***** and want to change my policy. What will happen to all the premiums I have paid over the years if they decide they will not reinstate my policies after I fill that form. I will not accept this. Everytime I call the they give me the run around. I will be going the ombudsman and the media if they do not retify this. I called three time today and each time the call is cutting at their head office. The senior offices don't even call you back when you have an issue. So we are just a number not valued customers. I will never recommend them and I want all my premiums back if they can't sort this out.