Pathetic service from Old Mutual

I am sick and tired of the pathetic service I have received from this company. I have funeral policies with you and pay R1159.33 per month but you debited R4000 on Monday 27 September 2021. I spoke to one of your unskilled agents yesterday (Tasha ) reference number cert***. She promised that she would call me back by close of business yesterday till today she has not provided feedback. I called again today and requested to speak to the CEO because no one knows what's going, I was transfered from left to right. The lady I spoke to dropped the phone on me and did not bother to call be back. This is not what I signed up for. I still demand that the CEO calls me back. If this is not sorted out by tomorrow, I am canceling all my policies including my car insurance.