PATHETIC SERVICE FROM OLD MUTUAL

<p>Had a policy with old mutual, I requested a disinvestment and submitted all documentation that they had required on the 21st of April the consultant who was assisting me was Lailaa Lamara as I had emailed everything through to her and she had confirmed it is with the processing Department and it would take 7 to 15 working days... Almost a month later and I still haven't received my money, I called the service centre during the course of last week and a gentleman assisted me and informed me all documentation had been received but the process of payout had not been done..I waited on the line while he was processing the payout which would be processed by the accounts department and he did inform me I would receive my funds by no later than the 17th of May. It's the 17th of May and still nothing, I called the service centre to find out and apparently they can't view anything, worst time ever trying to even get to the damn right Department, and they eventually asked me to forward the documents through AGAIN!!! I did it twice due to there incompetence. All I want is my money, I will not wait any longer, I will not email any documents again, I have sent an email to the service department request a response and just like the pathetic service there's no response. I WANT MY MONEY!</p>