Pathetic service from Old Mutual

PATHETIC Old Mutual/Bidvest bank. On Friday the 7th of June I app**** at the George branch to reverse a unauthorised debit order on my account. Up to today, nothing - I went back to the branch today and they saud it can take up to 10 working days - What? That is ridiculous. My experience with other banksbare that it is a push of a button and everything is reversed. Old mutual keeps shielding behind the fact that they work with Bidvests' bamking license abd that it is out of their hands. If the situation does not improve, I will be forced to close down my account and that of my whole family (5 accounts) and NEVER EVER recommend anybody to open an account at the most pathetic financial institution in the country. To the person in charge, do your JOB and return my money!