Pathetic service from Old Mutual

I intended to start an investment in March but there was a miscommunication with financial Advisor and the investment started deducting in January 2015 and i wasn't financially ready that month. i went to the branch on 29 Jan 15 and cancelled the investment and i was told to wait 15 working days for my refund which i did. After 15 days i called the client service call centre and they told me that my refund has not been processed because they only received my documents from the branch on the 11 Feb 2015, but i went to the branch on 29 Jan 15. i waited another 10 days for my refund and i did not get anything. i called client services again and i was told there is outstanding documents which nobody told me about. i submitted the outstanding document and i was told to wait for another 15 working days for the refund. i need my money and i am fed up with the service from old mutual. The policy was only cancelled on 24 Feb 15 and i still haven't received my money. Another deduction has gone through again on a policy that i have cancelled and i am being told to wait 40 days for the refund on the second deduction. i am still waiting for my first refund from January .