PATHETIC SERVICE FROM CLAIMS DEPARTMENT

I have been trying to obtain urgent information from Old Mutual since 27th of August.I have received an email: We have received your claim, thank you for your submission.

This is an automated response, but you will receive a personal email communication from one of our team members within 48 hours. This will be an important email, as it will walk you through the next steps of your claim journey. By Thursday 30 August I had to phone again just to be informed by the consultant that I cannot be helped unless I provided all the necessary documents for the claim BUT THIS WAS EXACTLY WHAT I ASKED IN MY INITIAL EMAIL. The consultant then refused to provide me with the details informing me that the consultant that I spoke with on Monday should have given me the information. I then phoned again and was told that a team leader would phone me back which he did on Friday at 15:15, promising me that he would email me everything I need on Friday. By yesterday I have still not received ANYTHING and I had to phone again. The consultant promised be that I would would have the relevant information first thing today. I have been on phone with Old Mutual for the last hour, being transferred from one to the other. I have requested to speak to a manager by for some reason they are too busy to take my call. The teamleader that spoke with me keeps on making proises that he will come back to me and he is simply refusing to put me through to a manager.

I find this totally unacceptable and *********!!!