GJ
GB J
1 reviews | Active since Jan 2019
12 Mar 2026, 09:31
Pathetic service from a multi billion rand insurer.
We requested section 14 values for a retirement annuity on February 19th, but haven't received them after almost a month. This is absolutely PATHETIC service. This is also the second time that I had to report Old Mutual for similar poor service. Sanlam produces such values within 5 minutes.
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Old Mutual's replyOfficial
12 Mar 2026, 09:44Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply12 Mar 2026, 09:44
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management