PATHETIC SERVICE

So last year November i called the old mutual contact center with regards for a premium review, because my premium picked up by almost R400. The agent had done a review and the best he could do was drop it down by R60. To which I responded that I am shopping around for a better offer. But I never said anything to imply that I am canceling my policy. Then in March 2025 my house gets flooded, and when I call to do a claim. They tell me that my policy has been cancelled without any notice. Then now in April I get a large amount being debited of my account(*****ULENTLY). When I enquire they say my policy is being reinstated. Again against my wishes. So this is the pathetic service old mutual gives customers. Then to speak to a team leader is like asking to speak to the president. I took me over a week to actually speak to a team leader. This is absolutely disgusting service.