Pathetic Service- extremely disappointed

<p>I sent an application through to disinvest one of my policies on 24 June 2016 at 8:23am. This included my bank statement and certified copy of my id as requested. I was told that it would take 3 weeks to pay out. On 27 June 2016 at 6:48am I received an email from Faeiza Sampson indicating that the contract number was missing. I filled in the contract number on the application form then sent it through at 8:46am. Faeiza confirmed at 8:52 that it was sent for processing. I received an email on 5 July at 8:12am from Marsha Colli indicating that they don't have a completed application form or my ID!! Although my patience was wearing thin at this point I responded indicating that I sent everything through and still I attached them again. I asked for confirmation of receipt of the documents. I got no response. I then forwarded the documents 3 separate times to customer services and ********** I asked again for them to confirm receipt. I received no response or feedback until today when the lady that helped get this policy followed up for me and she was told there's nothing they can do and I should wait another 3 weeks!!! I am appalled at the lack of respect shown to me. I've been a customer of old mutual for a few years. Disgusting service!! Especially when they don't stick to their turnaround times and make it my fault due to lack if communication between their what appears to be *********** staff!!! Stay away from this place!! Invest somewhere else!!!</p>