RM
Rendani M

1 reviews | Active since Nov 2013

21 Sept 2015, 12:53

Pathetic service ever

Today early in the morning I sent a request to be contacted by old mutual so that they may arrange that my financial adviser can be able to send me his contact details as per our telephonic conversation that he didn't honour. I received a call at between 12:30 to 12:38. I indicate to the agent that I want my financial adviser to contact me so that I can get his contact details. Agent asked me if I know the financial adviser's name I gave him the name (Galeed). He asked for the financial adviser surname and I said I don't know his surname, he said to me that am stupid for not knowing my financial adviser's surname. I asked him if he meant that am stupid he changed the story and said he mean the financial adviser and that I jumped the gun he will never call me stupid. During the call he kept on calling me \my man"and I asked him to refrain from that not knowing that after that I will be told to remain in my box(where the customer belong). I have been told how I have an attitude and I requested for his name he said it does not matter anymore. May I have all my investments by close of business today. I think I will do business else where"

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Replies (1)
Old Mutual
Old Mutual's reply21 Sept 2015, 13:52
Official
Hello rendym,

I am sorry to hear about the service you have experienced. We will investigate the matter and contact you directly to resolve.

Kind regards
Kareemah Sulayman
Complaints Management