BL
Bianca L

1 reviews | Active since Dec 2021

08 Dec 2021, 12:21

Pathetic Service

***** was committed on my money account a few weeks ago. My account was suspended and a ***** case was opened on 3/11/2021 and to this day it still hasn’t been resolved. It took me going to the bank about 4 times before I was given a new card to use. In the mean time the same people who stole money took some more from my account and it’s been almost a week and the transaction has still not been reversed. I’ve gone through the complaints system and there has been no help from them at all. Their service is the worst I’ve ever received from any company. Pathetic.

0
Replies (1)
Old Mutual
Old Mutual's reply08 Dec 2021, 12:22
Official
Dear Bianca L

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Thabiet Mintin
Old Mutual Complaints Management