Pathetic Service

Keeps deducting money from my account Evan after i cancell it.

I requested a refund for a debit order that went off on the 29 April 2022. I send an email with my bank statement on the 03/05/2022. Received confirmation from old mutual on 04/05/2002 to say transaction will be processed in 10 days.

I call old mutual on the 16 May they inform me when payment will occur and they have escalated my refund to the relevant department.

I call old mutual again on the 18 May they tell me it's been paid out on the 10 May already into a different account that what I sent on the 04 May.

Then I received an sms to say the refund was paid on the 06 April 2022.

So how can you do business or trust a financial company that can't Evan keep track of dates.

How does one get this resolved if the call Centre/email all give you a different story