Pathetic service, don't get a policy here

<p>They don't even bother with responding to HP complaints, first telling sign.<br /><br />I have had Greenlight policies for my immediate family and my parents through Old Mutual (OM) since 2013. At the start of this year, I noticed that the OM debits were less than they used to be and queried with their call centre, who informed me that my account was up to date, and they cannot see anything wrong on their end.<br />This happened again the following month and I queried again and was given the same answer. By this time I had deduced that the amount not being debited was for my parents. I followed up by emailing them informing them that I have two policies and provided them with the policy numbers and they responded informing me that the 2nd policy belongs to my parents and is being debited on her account (my parents have their own policies with OM). I then informed them of the fact that this policy has been mine all these years and they retorted in an email 12 days later with "the matter has been referred to our Policy Servicing Centre for their attention for further investigation". I never heard from this servicing centre they mentioned.<br />I tried to follow up a month later on that email and they did not even have the audacity to respond - this is someone who has poured in and continues to pour in thousands into their business.<br />The broker handling my account then tried to rectify it by giving forms to my parents to sign and all of a sudden i'm required to submit my banking details and go for a blood test - things I did at the beginning already and asked myself why I would need to do a blood test if my parents were the ones on whose behalf I'm retaking this policy for? Secondly, why would they require my banking details again whereas they are already debiting my account?<br /><br />What is clear is that this is a company that does not give a rat's gonads about their customers who they take money from for providing zero service.<br /><br />To top it off I have a new offspring and I wanted to add her onto my policy, and it has taken more than 3 months to do so.<br /><br />Also tried adding my brothers and it's been a nightmare, getting health tests done only to be told after they leave that even more tests need to be done because they were not completed when they did a visit.<br /><br />I hope I don't get ********** when surrendering this policy but I'm going to Metropolitan because even though they have some concerning complaints, they at least respond to HP complaints and are #1 on SAcsi - not sure how OM is #2.</p>