Pathetic service

I app**** for a loan with this unfortunate service provider only to find myself thinking why in the whole world did I approach them in the first place. 1. On 3/11/2022 I was contacted regarding a loan that I app**** for days before. Some checks were done with me and my loan amount was confirmed. Further checks regarding expenditure was done and was told the final offer will be confirmed. 2. 4/11/2022 Neliswa Yalla called to confirm final offer and I then confirmed acceptance. A telephonic acceptance was done and the loan agreement was sent to me including terms and conditions. I also authorized the debicheck. I was shocked and beyond disbelieve when I received a call later during the day advising me to go to the Department of Home Affair to get a Hanis letter. ***???? I'm I applying for a job at OM? Do these people know how long it takes to get anything at DHA? Don't they have relevant systems in place to thoroughly conduct their KYC? I CAN'T BELIEVE HOW MUCH OF MY TIME WAS WASTED DURING THIS APPLICATION PROCESS!!!