Pathetic service...

Old mutual bracken fell office useless branch,they do anything in their power to avoid work,i went on Saturday to cash out my savings investment ,next thing their printer is not working, yet i phoned earlier b4 i went into the branch they never told me,I had my bank statement on email,which i also sent to the consultant who was assisting me. Monday i phone again b4 visiting the branch,i was told the system is slow,when i said i am coming its fine,the lady tells me no we are offline ,so i asked her which one is valid excuse cos she is telling me 2 things at the moment ,she said no were offline all branches ,dont come to us ,will call u back till ,today no one phoned me back ,not surprised at all, I could hear the consultant was happy to get rid of me on the phone,same thing they did on saturday already,i knew she is talking nonsense,i immediately phoned cape gate branch ,they told me they are not offline but systems are slow,but i should come through they will assist me,as a result i had to travel far and go to cape gate instead, spent again taxify travel costs yet there is a branch nearby me which is not serving client's ,why are they open anyway,the way the acted it made me feel like i am looking for a loan,yet its my own money,i have RA,child education policy ,thinking of changing to other providers who are earger to serve their clients,i would have appreciated a follow up call from their end to find out if i am sorted or I still need help,I am extremely dissapointed ,i want my travel costs with taxify refunded,tht is about R153 in total.Having client's in these economic situations is a privellegde,so service us with world class service,if anyone of them had phoned me back like they promised i would have believed that they are not lying about their situation,and they are commited in assisting me ,but it was not the case,my contact no ***/i phoned on saturday 14th and Monday the 16th November.