Pathetic service!

I'm doing a RA section 15 transfer and the service from Old Mutual is unacceptable.

You send me requirements, I go out of my way to provide it. You then only read my email a week later, now all of a sudden you need another document.

Seriously WTH!?

Get your sh** together, request all the documents ONE TIME! also what's so difficult in responding to email within 24 hours?

Perhaps you treat clients based on client policy values, hey?

Ensure that my transfer is done urgently, before I take this further to the complaint commission and ombudsman.