Pathetic service!

My Old Mutual Superfund claim forms were submitted in November 2022, too date i haven't received my pay out. I did a telephonic enquiry on Monday 6th February 2023, which is 3 months later, I was told that the tax certificate from SARS was received and that the payment was being escalated as I have been waiting for so long. I was told that I would receive the payment in 2 working days and I was promised a follow up call on Tuesday, this never happened so I followed up on Thursday. I spoke to another consultant who confirmed that her colleague never submitted the claim for payment or escalated the process as promised. This consultant now promised the same and said payment would be processed in 2 working days. As yet no payment has been received! I feel that your service is pathetic and the fact that I have been waiting so long for money that is actually money that belongs to me and not a LOAN that I am applying for is extremely frustrating. I don't advise anyone to use your service as it is very easy for Old Mutual to receive clients money but when it is time to do pay outs there are issues!!!!