Pathetic service

The service is very pathetic. I called the customer care line countless times and spent over 300 and in airtime. Then the last time I call it was around 15.40hrs and the call was answer about 25 minutes later then I spoke with this lady who asked me to confirm my details which I gladly did. Then the after confirming she just said can you please hold the line so I can get to your profile. 30 plus minutes I was still on hold. I think she was just doing that so the line would cut because of airtime. I have been to your been to the branches they say they have a fingerprint reader problem which I understand. But the service from your call center is really pathetic I am even thinking of stopping the policy because all I am experiencing with you is bad service it's the second time in less than 2 weeks