TM
Tarryn M
1 reviews | Active since Aug 2020
04 Aug 2020, 01:34
Pathetic Service
I have tried for over two months to get a premium holiday on my retirement annuity I spoke 2 10 different people confirming it has been in place only to find out it's not, now my policy is in arreas, i contacted the customer service the consultant are not helpful and drop calls at any time and you have 2 call back holding for another hour emails takes up to 2 weeks to get a response!!! All I want now is to cancel this policy.
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Old Mutual's replyOfficial
04 Aug 2020, 09:51Dear Tarryn MCcarthy
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints management
Old Mutual's reply04 Aug 2020, 09:51
Official
Dear Tarryn MCcarthy
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints management