Pathetic Service by Old Mutual

If i could give you zero stars i would. i have had my husbands RA with old Mutual for over 10 years. The last 6 months i have called them requesting to move my debit order date to the end of the month and everytime i was told it was done but yet again on the 25th it would come off my account. i sent the complaints department an email, received written confirmation that it was done Ref no: PFC***3 and still nothing. so i call them today and the lady advises that premiums are paid in arrears, so on the 25th i paid for Aug and now on the 1st Sep i will get debited again for September. i have never heard of any premium whether RA, Life Cover insurance being paid in arrears, the more i tried to explain it to her the more she tried to argue with me, then i requested to move my RA to discovery, she put me through to Agnes at the Section 14, before i could complete my sentence Agnes transferred me, only for me to get back to her and she transferred me again, I eventually was assisted. but this incompetence is the reason why i will move all my investments from Old Mutual. Something as simple as changing a debit order takes 7 tries and we still cant get it right!!