Pathetic service

In 2022 I card old mutual to invest some funds and I told them that I need an investment that is flexible for me so a Max Investment was recommended. I was excited until today when I contacted then and they told me that I can't access the money coz it's locked on a 5 year period. I need the money for my fees and have explained to them that I am currently not working and I stand to be de-registered. They literally refused. I then asked for an early termination so that I can get the portion I need but not old mutual they refused. The financial advisor I spoke to then did say that should I have a problem and need funds I should call but she's no longer with the company and no one is willing to assist. I find this pathetic, I mean I have money which is mine but old mutual refuse to give it to me.