Pathetic service

I submitted a request to withdraw money on the 3rd November 2021 and till today the 16/11/2021 i have been send to pillar to post. The financial adviser Petunia Mquni whom i signed the policy under is still have no answers blaming back office going back and forth. I spoke to the manager (Narieman Awaden) on the phone she told me there is nothing she can do waiting for pricing???? so since from the 3rd of November till the 16/11/2021 still waiting for pricing, shame all my policies with old mutual will be cancelled very soon, this is a bad experience with this company. This is pathetic service i have ever received in my life. No one can be accountable you can tell by the tone of the voices on the phone. Ref CEA***, Policy ***6 what's worse is people sound angry to do their Job on the phone. I am waiting for my money not a loan. This is ****ty service and ****ty company.