Pathetic service at old mutual Fourways mall

I could not redeem my rewards points as I am knew to the program which is rewarding and of good interest as it educates on investment and savings. Now, I knew there was no way old mutual would give away without verification,great. I emailed regarding this and I sent through my ID number, which I never heard from them, instead every consultant sending emails to ask for ID number, fine. Now my biggest issue and worry is that I had to start my car and go to Old Mutual Fourways Mall, where I was attended by a skinny light skinned lady at the door. She sent me to a service consultant, not sales, service. Because she couldn't see I had an interest in savings, however i needed to get the rewards voucher or instore wicode sorted out, then she can open a savings for me, which she never even touched on it. I mean if a client comes inside the branch to enquire about such, it's a great opportunity to sell. Now we had a long conversation on work history etc etc instead. She showed me how to redeem yes, however I went to checkers and it still decline, know why?? She didn't check my profile, maybe she had judged me based on what I don't know, but she never touched on any product. Then I came back to the branch, I requested to see a branch manager to my surprise the skinny light skinned lady by the door, whom I can again waste my petrol and point out. Wiping her mouth, because I assume she was preparing herself to lie, told me they do not have a branch manager. I then requested to see the person incharge, she told me they don't have any as she is the one to oversee. I asked for her names as she didn't have the name tag/badge, she gave me a name and surname which I didn't take to consideration as already I was convinced that she is a pathetic ****. Which branch can run without an authorized person incharge, which mandates gives her authority to be incharge? However, if that's the case, then hence that branch is not making numbers from my view. My issue was not resolved, the two lady's think we come there to play, I wasted my time, energy and petrol to come to old mutual in fourways mall. I am never ever getting into that branch ever again, and after the discussion we had with that service consultant, I thought I would send her lead/referrals of which I get alot each and everyday. That's my story. The end.