Pathetic service at call centre. Impossible to reach a person

I need to contact old mutual regarding my greenlight policy. I dont believe their lines are manned as I have literally been on hold for hours. Emails to all the offices get an automated response that they will get back to you within 10 days.. seriously 10 days... I tried the online chat support and Tracy just left the chat when the standard reply wasn't the solution. My advisor appears to no longer be with old mutual, but on my statement, she is still receiving commission and OM cannot put me in touch with another advisor. Pathetic service