Pathetic service and unprofessional staff

I am appalled by the pathetic service I received at Midrand Boulders branch. After countless of calls with customer service I made time to go to the branch hoping to get help. I opened a TFSA for a minor and deposited R36k same day I opened for me. R72k was deducted from my bank and proof of transaction sent from Old Mutual. I have correspondence from Old Mutual with minor’s account details - which strangely doesn’t reflect under my profile. At the branch the guy called Smangaliso Zulu. Was very unprofessional and condescending. He was helping 2 people at a time. Having asked where my child’s account and where the R36k is he said I could be skammed, and why would I be stupid to open an account online or via telephone without asking me how this was done. He also gave me attitude not wanting to assist and distancing himself from the employer. I was dumbstruck because he is in the brach, wearing a name tag, working on their system but doesn’t want to help the client. I felt helpless because he couldn’t find my son’s account on their system - after I showed him proof of emails and documents from Old Mutual. Half of the R72k is missing (my TFSA reflect on my profile with R36k) and he said he can’t help me further as he also doesn’t know what is happening. He told me I should come back to the brand after 10 days - maybe by then he will have fixed his attitude and will be in the mood to assist.