Pathetic service and no Manager to assist

I recently opened a life cover policy and called into your call centre on *** to amend some incorrect information. The lady assisting corrected the info on my beneficiary, I then asked to her to adjust the date of birth on my mothers policy as it was incorrect and she advised that she cannot change the details but I have an option to cancel and re-open the policy again or I can leave it as it is and in case I have to claim it will be sent to some department to adjust the info. I opted to cancel trying to avoid problems in the future. The lady said she will transfer me to a department where they will assist to re-open the policy, she then tells me to call *** as she has system problems.<br> <br> I am now being told I have to wait for four months before I can open it again... WHY WAS I NOT INFORMED OF THAT PART?? No one has been able to assist and now I am transferred from one department to the next and when I ask for a manager they are all in a meeting.... REALLY?? DID THEY SLEEP IN THAT MEETING SINCE YESTERDAY??<br> <br> If no one wants to assist please cancel it I'd rather wait for four months to open a policy with another provider than to be deceived by your consultants