mm
mathapelo.mvelase mathapelo.mvelase
1 reviews | Active since Aug 2016
29 Sept 2020, 15:38
Pathetic service and misleading adverti*****t of the products
Its very easy to open an account and save, false adverti*****t tells you how you can withdraw your money at any time. I am unable to get the help I need to cancel a TAX FREE savings plan, All i get from the service centre is a request to complete a thousand forms, they went as far as asking me to open a bank account for a minor.
I think the run around is ********* as it is very easy for you to collect every month from my account without false, however when you need to assist pay back, which this is 100% my money, I have to run around like I am asking for credit.
Helpful (0)
Replies (1)0
Replies (1)Old Mutual's replyOfficial
30 Sept 2020, 09:17Dear Mathapelo Mvelase
I acknowledge receipt of your complaint. We are sorry to hear of your service experience.
This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. We are sorry to hear of your service experience.
This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply30 Sept 2020, 09:17
Official
Dear Mathapelo Mvelase
I acknowledge receipt of your complaint. We are sorry to hear of your service experience.
This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. We are sorry to hear of your service experience.
This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
