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mathapelo.mvelase mathapelo.mvelase

1 reviews | Active since Aug 2016

29 Sept 2020, 15:38

Pathetic service and misleading adverti*****t of the products

Its very easy to open an account and save, false adverti*****t tells you how you can withdraw your money at any time. I am unable to get the help I need to cancel a TAX FREE savings plan, All i get from the service centre is a request to complete a thousand forms, they went as far as asking me to open a bank account for a minor.

I think the run around is ********* as it is very easy for you to collect every month from my account without false, however when you need to assist pay back, which this is 100% my money, I have to run around like I am asking for credit.

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Replies (1)
Old Mutual
Old Mutual's reply30 Sept 2020, 09:17
Official
Dear  Mathapelo  Mvelase 

I acknowledge receipt of your complaint.  We are sorry to hear of your service experience.
This matter will be investigated and I will be in contact with you.

Regards

Coleen Aanhuizen
Old Mutual Complaints Management