1 reviews | Active since May 2016

28 May 2016, 03:24

Pathetic Service and Communication Old Mutual

<p> I have been working with a financial adviser who is never available to assist as he's always in study leave old mutual failed to track payment from my previous employer for three weeks!</p> <p> </p> <p>Lawrence Denver (thee advisor) fails to communicate changes etc I find myself chasing him even though there iso no progress due to old mutual pathetic service and untrained staff I need to pay for their cap I clearly told the advisor serveral times the money needs to be paid out by Monday and this is what he promised pushed me to deposit the last bit of money I have for him to sit on his hands and do nothing. </p> <p> </p> <p>Don't take any investment out with old mutual you will wait a month if not more to access your own money which is bull**** since life happens. </p> <p> </p> <p> </p>

0
Replies (2)
Old Mutual
Old Mutual's reply29 May 2016, 18:54
Official

Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.

Kind regards

Thabiet Mintin

Complaints Management

Old Mutual
Old Mutual's reply13 Jun 2016, 07:47
Official

I refer to the telephone calls made. As confirmed, the payment has been processed. Thank you for your time and allowing us to rectify matters.

Kind regards

Thabiet Mintin

Complaints Management