Pathetic Service

I app**** on the 16th of September 2024 for Two Pot withdrawal. To date i have not received any accurate feedback. The call centre is useless. Chat get through and I do, the agents have no idea or clue what to do. They don't have any skills. The service skills are pathetic. I ma being charged a service fee of R250 with this withdrawal application but I have spend double that amount trying to contact them for an update. People app**** weeks after me and got their payout but I c at even get a proper explanation. I logged a complaint to them. All they say is they have escalated to management. But nothing happens. Last week Thursday the 10th of October 224 I received a call from their complaints department and spoke to a lady named Sumayah . She sent me an email stating that my claim is at the payout stage and I shall receive my funds soon. Nothing received to date. Yesterday the same person calls me 12h40 to tell me that she made a mistake and she was looking at another clinets application details and the payout information was not pertaining to my withdrawal application. Can you believe this incompetence. Last week.a gentleman named Adam called me and told me he escalated to his manager. The next day @16h15 he calls me and says there is no movement. He is right cos they are useless . They had 2 weeks extra to prepare to attend to their clients withdrawals compared to other Financial services providers I. SA. But they stil can't assist me. If I was not obligated to use them, I would never use or recommend them. The service and their wattsapp digital platform does not help or provide assistance. When I phon3 the call centre, it says select 1 to speak to an agent, when i select 1 ,the call is disconnected. Not sure if they dont want to speak or service their clients but clients must use and waste their. Inird to try an contact them. I also phoned them on the 1st of October 2024 for feedback. I was advised that all team leaders and managers are in a meeting. When ever I called their contact centre, I was told the same. They say they have a 30 day SLA for each claim. Tomorrow is my 30 days. Let's see if I receive my funds but I won't hold my breath, cos this has been very stressful and the worse service experience of my life. I als asked to be called back today. To this minute nobody has called me today and no feedback received today