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BZ
Bongi Z

1 reviews | Active since Sept 2019

08 Jul 2025, 13:45

Pathetic service

Pathetic service from Old Mutual, the red tape in their process is tiring. Made a request with them last week 7 days later if you phone the head office you are ask to redo everything. I have been made to fill the requests 5 times and send accompanying documents to this date nothing.

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Replies (3)
Old Mutual
Old Mutual's reply08 Jul 2025, 14:49
Official
Good day Bongi,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
BZ
Bongi Z's update09 Jul 2025, 09:09
Reviewer Update
I am with heavy heart writing this made a request for withdrawal on my investment from Old Mutual last week. Today we are burning my Grandma to my disappointment the money wasn’t paid out to date. If you don’t want to struggle with your withdrawals play far away from Old Mutual. It’s a headache to deal with them. Right now I am so disheartened.
Old Mutual
Old Mutual's reply09 Jul 2025, 09:57
Official
Good day Bongi,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management