Pathetic service

My word!!!!! Is this how you treat you people????? Kamogelo at you Newtown branch has been making my parents drive up and down for months now in order to disinvest their money?!!!!!! COVID-19 has paralyzed the state of many people and this is the time where our policies that we have been paying for years should assist us. Instead we have *********** and heartless staff members who do nothing to assist your clients!!!!!! Kamogelo I have never in my life been so disgusted by the way someone speaks so rudely to their client. My parents require the money and this is how you behave!!!! Her exact words were “ well they need the money” YES they do else they won’t be begging for it!!!!!! Just remember it is because of those policies that you have a job!!!!! Is this the kind of people OLD MUTUAL hire to represent them??????